Solutions for Customer Experience

Celebrus captures data from across digital channels
for a complete view of the customer.

We stitch together data from both online and offline channels, activating that data to create unrivaled opportunities for 1-to-1 personalization, real-time decisioning and experience optimization.

Read our Blog: Personalization MUST mean relevance in mobile banking apps

Analyst Research

Forrester - Celebrus Study

Accelerate Business Success by Tracking Customers Across Channels

A study commissioned by Celebrus & conducted by Forrester Consulting offer insights into why firms struggle to harness data for enhanced customer experiences.

“Delivering great experiences means firms must leverage what they know of customers during moments of engagement and across touchpoints to drive relevant, compelling and personalized experiences.”

Download the study

Comprehensive data for
game-changing customer experience

Customer experience is the new battleground in B2C markets - successful enterprises are outdoing their rivals with initiatives that maximize their ability to acquire new customers and retain them better than the competition.

Businesses are being left behind because:

  • They are unable to rapidly identify issues that customers are facing on different channels.
  • They lack the ability to personalize the customer experience in a relevant and positive way.
  • They struggle to engage with customers and prospects on their terms, in their timeframe.

Optimize customer experiences
across all channels in real-time

Celebrus clients have:

  • All the data for a complete understanding of customer intent and motivation.
  • Insight into the issues that hold business back from better relationships with their customers.
  • Real-time triggers that enable next-best-actions - on any channel.

 

The four elements of the Celebrus CDP Solution

Capture compliant customer behavior and experience data captured from across your digital channels using a patented rapid deployment capability

Find out more about Data Capture

Create a unified stream of events and signals, structuring them into profiles at scale for complete coverage of all your customer’s multi-channel interactions

Find out more about Data Create

Connect to leading enterprise applications that drive deep customer insight, advanced analytics and real-time decisioning to power genuine

Find out more about Data Connect

Control customer data securely and compliantly in an on-premise, cloud or hybrid environment of your choice with complete authority over processing and policies

Find out more about Data Control

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