Solutions for CRM

Celebrus captures the customer data
that underpins CRM and digital transformation programs.

We help enterprises to overcome the problems that restrict them from achieving better customer engagement - issues like messy data, incomplete customer profiles and poor personalization.

Read our Blog: Why your CRM is not a Customer Data Platform

Analyst Research

Forrester Total Economic Impact™ Study

Celebrus: Cost Savings & Business Benefits Enabled by Real-Time Data & Decisioning

"Celebrus lets us better understand and assist with our customers' goals, and in turn, our customers become more loyal to our brand."

Download the study

The most relevant
communications to customers and prospects

The promise of CRM is to communicate in a relevant and timely way, maximize customer satisfaction and provide the best possible conditions for converting opportunities into sales.

But businesses are being held back by:

  • Lack of detail from digital channels on what customers and prospects are seeing and doing.
  • Inability to combine data from digital channels with offline channels for a complete view of customer needs.
  • Failure to provide relevant, personalized content that makes customers feel like individuals.

Maximize customer satisfaction
with the right content at the right time

Celebrus clients have:

  • Digital behavior and experience data, stitched together with existing CRM data, for a complete individual profile – at scale.
  • The ability to activate that data to drive 1-to-1 personalization on any channel – in real-time.
  • A clear view of customer needs, sentiments and life stages that help them to optimize products and services – for every customer.

The four elements of the Celebrus CDP Solution

Capture compliant customer behavior and experience data captured from across your digital channels using a patented rapid deployment capability

Find out more about Data Capture

Create a unified stream of events and signals, structuring them into profiles at scale for complete coverage of all your customer’s multi-channel interactions

Find out more about Data Create

Connect to leading enterprise applications that drive deep customer insight, advanced analytics and real-time decisioning to power genuine

Find out more about Data Connect

Control customer data securely and compliantly in an on-premise, cloud or hybrid environment of your choice with complete authority over processing and policies

Find out more about Data Control

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