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Lead - Technical Services


We are looking for a Lead – Technical Support, responsible for 2nd/3rd line support of large scale hosted / managed services. You must be a motivated, client-focused professional with excellent communication and troubleshooting skills and you should have a strong interest in technology. You must be confident in your communication skills and you need to be able to adapt to the various nuances that come with working in multiple regions. Together with the other members of the support team, you will need to take ownership, troubleshoot, and resolve direct and indirect client support requests in a timely and professional manner.

Core Responsibilities

  • Responsible for 2nd/3rd line support of large scale hosted / managed services involving Big Data analytics in a virtualised and later, containerised environment
  • Able to deliver as well as direct support effort covering systems, storage and potentially some networking
  • The role will also involve assisting in implementation of new projects, enhancements and changes to existing projects and services
  • The role is a key part of part of 24/7 worldwide support operation covering systems in UK and USA, hence flexibility on working hours is required
  • Experience of problem determination and trouble shooting in a complex environment is vital as is the ability to work under pressure
  • Act as a mentor and provide oversight, coaching, and training to technical support staff
  • Be the point of contact when it comes to technical escalations for the India Infra team
  • Provide support where needed for both internal and external customers
  • Strong analytical skills to help with escalated support on the technical issues
  • Proven experience in managing a service and support focused team culture

Skills & Requirements

  • Candidates should have an IT related degree qualification and at least 15 years’ experience
  • Problem diagnosis and resolution
  • Assisting in supervision and training of junior staff
  • Documentation and change control in corporate environment
  • Fluent in English language both written and verbal
  • Understanding and experience of working in secure environments under ISO27001 or equivalent
  • A rounded individual who is passionate about technology with a willingness to learn and work with unfamiliar technologies

Must have technical skills

  • Linux systems (preferably RHEL) configuration and management
  • VMware VSphere
  • Clustered filesystem and/or large scale NFS
  • Software defined storage configuration and management
  • Configuration automation eg Puppet/Ansible
  • Cloud based computing
  • Scripting languages for tools development (Python, shell)

Additional technical skills

  • Windows Server operating systems
  • Windows AD, DNS services administration
  • Networking set up including simple routing and firewall
  • Containers & Kubernetes

Why work at D4t4 Solutions?

Well, our staff retention, which is way above the industry average, should say it all! We are a technology-focused company with tech staff making up the majority. We aim for tech leaders and work with light touch effective management and processes - even our Sales staff talk tech! Established in 1985, with experience from riding the many waves of the IT journey, we are well established in the industry and here to stay. We have evolved in step with technology, into a proactive and agile company, punching well above our weight and able to provide flexible services and solutions to an impressive list of clients that others can’t match. We are seeing very exciting times right now with our "All about the data" solutions very much in demand – market leaders want to gain business insight from their data and we have everything they need to achieve this.

For further information on the above vacancy please: leave a message on telephone 044-22500452 or email to submit your CV or application.

Please note, we do not accept any unsolicited approaches from agencies.

D4t4 Solutions plc is an equal opportunities employer and welcomes applicants from all sections of the community

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